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Cross-border returns: what German ecommerce brands get wrong expanding to the Netherlands and Belgium
Business

Cross-border returns: what German ecommerce brands get wrong expanding to the Netherlands and Belgium

The Netherlands and Belgium are the first markets German DTC brands expand into. Here's why the returns process breaks – and how to set it up correctly from the start.

148,000 new Shopify stores launched in Europe in 2025 – and most don't have a returns strategy
Business

148,000 new Shopify stores launched in Europe in 2025 – and most don't have a returns strategy

148,000 new Shopify stores launched in Europe in 2025 – 52% in high-return categories. What a Shopify returns management stack needs to scale.

Agentic commerce and post-purchase: the infrastructure gap nobody is talking about
Business

Agentic commerce and post-purchase: the infrastructure gap nobody is talking about

AI shopping agents are transforming how products are bought. But what happens when they need to return something? Why post-purchase infrastructure needs to catch up.

EU destruction ban from July 2026: what large ecommerce businesses need to know
Business

EU destruction ban from July 2026: what large ecommerce businesses need to know

Starting July 2026, large EU companies can no longer destroy certain unsold products. What the ESPR regulation means for returns in ecommerce.

EU withdrawal button starting June 2026: more than a formality?
Business

EU withdrawal button starting June 2026: more than a formality?

From June 19, 2026, online retailers in the EU must provide a withdrawal button. What EU Directive 2023/2673 means for ecommerce returns processes.

Return Trends 2024: What Matters Now in E-Commerce
Business

Return Trends 2024: What Matters Now in E-Commerce

It's time to take a look at current developments and trends that will shape brands in 2024 to make their customer journeys smooth, sustainable, and profitable.

Returns: how to reduce costs and drive customer loyalty
Business

Returns: how to reduce costs and drive customer loyalty

Some retailers might instantly shrug their shoulders when hearing the word 'return' from a consumer. Learn how you can reduce return costs while delivering an excellent customer experience.

10 Strategies to Turn Returns into Opportunities
Business

10 Strategies to Turn Returns into Opportunities

Returns are unavoidable in online retail. All the more important to develop solutions that are good for business and even better for customer satisfaction.

Writing the Perfect Return Policy: Transparent & Customer-Friendly
Guides

Writing the Perfect Return Policy: Transparent & Customer-Friendly

Returns are unavoidable – but they don't have to be a necessary evil. With a well-thought-out return strategy, you strengthen customer loyalty and build trust.

Automate and manage your returns easily starting now

Product shoes with return reason tags