Turn returns into revenue - not refunds

8returns is a returns intelligence and revenue retention platform, not a tracking or communications tool. While parcelLab focuses on post-purchase messaging, Seven Senders on shipping, and Narvar on broad CX suites, 8returns operates at the decision layer of returns.

It helps prevent refunds through exchanges, store credit, and instant "Shop Now" repurchases, while automating approvals, warehouse instructions, and exception handling at scale. Built-in analytics use AI to reveal why returns happen and where they can be reduced - without locking brands into a specific carrier, 3PL, or heavy implementation.

3PL portals are designed for warehouse efficiency – not margin or customer retention. They typically prioritize quick refunds.

What's missing:

• Automated exchange processes
• Store credit logic
• 'Buy now' options in the returns process
• AI-powered decision rules
• Analytics for return prevention

8returns sits on top of your 3PL and adds revenue retention, automation, and flexibility – with clear instructions for smooth return workflows.

No. 8returns offers native Shopify integration and can connect to any ecommerce tech stack via open API. Most brands go live within under 1 hour – especially with systems like Shopify, Shopware, or Scayle.

Yes. We offer a 14-day risk-free trial – ideal for testing the features beforehand.

Yes. 8returns was built API-first and integrates seamlessly into real ecommerce infrastructure.

Compatible with:

• Leading WMS and 3PL providers
• Global and regional carriers
• Customer service tools and ERP systems

Important: 8returns doesn't replace warehouse management – it becomes the central returns decision layer that sends intelligent instructions to your existing systems.

The platform is built on an exchange-first and credit-first approach – refunds are not the default.

Customers are automatically guided in the returns portal to:

• Smart exchanges (SKU matching, alternative suggestions)
• Store credit with incentives
• Instant purchases via 'Shop Now', before the product even reaches the warehouse

These options are dynamically controlled by SKU, return reason, customer segment, and margin.

Just 3-5 avoided refunds per 100 returns typically cover the platform costs.

Yes. You get access to:

• SKU analytics
• Return reasons by category
• Actionable recommendations to prevent returns and optimize processes

Yes – and this is one of the biggest benefits.

You get analytical insights into return reasons like fit, quality, or product representation at the SKU level.

Brands reduce their return rate by 10-25%, which directly translates to higher margins and lower operating costs.

Our customers recover an average of 20-40% of otherwise lost revenue – through exchanges, store credit, and 'Buy now' during the returns process.

Absolutely. 8returns is built for scaled ecommerce brands - from 100 to over 50,000 returns per month that need scalable processes and margin protection.

Unlike simple Shopify apps or refund-oriented tools, 8returns supports:

• Complex logic & automated decisions
• Multiple warehouse locations
• International returns
• Scalable returns processing without additional staff

Our AI replaces manual decisions throughout the entire returns process, including:

• Approval and refund logic
• Fraud and exception detection
• Routing & warehouse instructions
• Detecting incomplete returns
• Automated customer communication

The result: Fewer manual steps, fewer support tickets, fewer warehouse errors – and scalable processes without additional staff.

Yes. 8returns meets all GDPR requirements.

All data is hosted exclusively in EU data centers. We also provide a Data Processing Agreement (DPA) upon request.

Our solution is not ideal for:

• Merchants with fewer than 100 returns per month
• Shops looking only for a free label tool
• Brands wanting to work with a simple 3PL returns portal without revenue retention

For ambitious DTC brands where returns impact revenue, CX, or operations, 8returns delivers proven high ROI.