Turn returns into revenue - not refunds

It depends on your ecommerce platform and the workflows you need. Existing integrations make setup easier. Custom API connections or specific WMS and ERP processes may require developers or your integration partner. In the first conversation, we clarify access, data flow and responsibilities.

8returns supports your returns process; it does not replace inventory or warehouse management software. Together, we check how return information, warehouse receipt and processing status pass between systems. The scope depends on the available interfaces.

First plan your rules, integrations and warehouse handoff. Then test a return end to end before switching the portal link in your store. Decide which system will close any returns already in progress. Whether historical data can be transferred needs to be checked for your previous system.

With annual billing, Starter is €79 per month including 100 returns, Growth is €279 including 500, and Pro is €719 including 2,000. Enterprise has custom pricing. Monthly billing is also available. The full pricing comparison shows the respective prices, feature limits and charges for additional returns.

Yes. We offer a 14-day risk-free trial – ideal for testing the features beforehand.

You can offer customers an exchange, store credit or a new purchase in the portal alongside a refund. Your rules control which options appear. Whether customers choose these alternatives depends in part on your assortment and their reason for returning.

Analytics show return reasons at item level, such as problems with fit or product presentation. You can use these findings to improve size charts, descriptions or products. Software alone does not lower the rate; the changes you make based on the data matter.

Compare manual time per return, support requests and the share of exchanges and store credit before and after rollout. Weigh the costs saved and the contribution margin actually retained against software and setup costs. Use comparable periods and account for changes in order volume and assortment.

Yes. 8returns meets all GDPR requirements.

All data is hosted exclusively in EU data centers. We also provide a Data Processing Agreement (DPA) upon request.

If returns require very little manual work and you only need an occasional label, your existing process may be enough. Alongside return volume, consider time spent, support requests and whether you need exchanges, store credit or analytics.