General terms & conditions

These terms apply to all services that 8returns GmbH provides after an order has been placed through its online platform 8returns.com, either independently or with the involvement of third parties.

A client within the meaning of these terms is any entrepreneur, company, or institution that uses the services of 8returns GmbH for its business. The services offered by 8returns GmbH are not directed at consumers.

8returns GmbH provides a platform through 8returns.com and returnsportal.online that can be integrated with existing systems. Among other things, the platform enables automated processing of returns, including the creation of return labels for the relevant carriers or subcontracted carriers. The connection of the client's or user's systems to the platform is not part of the service unless expressly agreed otherwise.

8returns GmbH may provide AI-assisted features as part of the platform. These features are designed only to support return workflows, for example exchange suggestions, return reason suggestions, image quality checks for claim-related uploads, and return pattern analysis.

AI-assisted outputs are non-binding suggestions, notices, or quality feedback. They may be incomplete or incorrect and must be reviewed before they are used for customer communication, operational decisions, or other actions.

8returns does not use AI-assisted features to make fully automated decisions with legal or similarly significant effect for end customers, including decisions about returns, refunds, account blocking, fraud cases, or customer claims.

The client remains responsible for its own decisions, configurations, instructions, return policies, uploaded content, and communications with its customers, including instructing users not to upload unnecessary personal or sensitive information.

(1) The subject matter of the contract is the provision of the 8returns GmbH platform to the client by 8returns GmbH in accordance with these terms.

(2) Use of the 8returns GmbH platform requires registration. Each user is obliged to provide the information requested during registration truthfully and completely. This includes storing a payment method and the payment details required to collect payments for the chosen payment method. After registration, the user receives login credentials and a password. Login credentials and passwords must be protected against unauthorised access by third parties.

(1) Unless expressly agreed otherwise, the contract term is one month and automatically renews for successive one-month periods unless either party terminates the contractual relationship.

(2) Unless expressly agreed otherwise, either party may terminate the contractual relationship monthly with effect at the end of the respective contract period.

(3) The right to terminate for good cause remains unaffected. 8returns GmbH is entitled to terminate for good cause in particular in the event of unauthorised interference with the 8returns GmbH platform, if the client breaches the conditions set out in § 6, or if the provisions of § 10 are affected.

(4) Termination of a debit arrangement, withdrawal of a SEPA direct debit mandate, expiry or loss of validity of the stored payment method (for example, expiry of a credit card), or deletion of stored payment details does not constitute termination. The contractual relationship must always be terminated separately.

(1) The client and the users created by the client receive a non-exclusive right, limited to the agreed usage period or contract term, to access the software functionality via the internet. The client and its users do not receive any rights beyond this.

(2) The client is not entitled to use the software beyond the use permitted under this contract, to allow third parties to use it, or to make it available to third parties. In particular, the client may not reproduce or sell the software or parts of it.

(3) The client must also pay fees incurred by users it has created and authorised. The same applies to unauthorised use by other third parties if and to the extent the client is responsible for that use.

(4) Upon request, the client must provide 8returns GmbH with all information required to assert claims against third parties, in particular their names and addresses and the nature and scope of claims arising from unauthorised transfer or provision of the program.

(5) 8returns GmbH reserves the right to restrict access to the system in the event of excessive use of the platform, for example due to DDoS attacks or faulty programming.

(6) To ensure optimal performance of the 8returns GmbH API and a reliable user experience for all customers, all customers and users are obliged to monitor and optimise their use of the API and keep it within a "fair use" volume. Fair use means non-excessive API usage. If a customer or user uses the API excessively, 8returns GmbH may restrict access to the API without prior notice.

(7) Unless the customer revokes this permission in writing at any time, 8returns GmbH may refer to the existing or former business relationship with the customer by name and company logo on its own advertising materials and, in particular, on its website.

8returns GmbH may make or have made changes to the 8returns GmbH platform (updates and/or new versions) at any time, including without the client's consent. 8returns GmbH undertakes to make such changes in a way that does not unreasonably impair the contractually agreed services.

The prices and usage fees shown on the 8returns GmbH platform apply, plus statutory VAT where applicable. The client is obliged to pay the contractually agreed fee for each service. 8returns GmbH expressly reserves the right to change prices, while fees for services already purchased remain unaffected.

(1) Unless individual payment terms have been agreed, any monthly or transaction-based usage fees for the platform are invoiced monthly. The client may usually pay by credit card or SEPA direct debit; individual payment methods may not be available in all countries, currencies, or for all customers. Payment by invoice requires an express individual agreement. 8returns GmbH reserves the right to refuse or withdraw the use of individual payment methods, for example due to an increased credit risk of the client. If a direct debit is returned for reasons for which the client is responsible, 8returns GmbH may claim any resulting costs from the client. The same applies to payment by credit card.

(2) The client must check each invoice for accuracy and raise any objections within four weeks of receipt. Objections are excluded after this period.

(3) The client agrees that 8returns GmbH may send invoices electronically. Invoices are sent as file attachments to the email address stored for the client.

(1) In the event of payment default in a more than insignificant amount, 8returns GmbH is entitled from the first day of default to suspend the services at the client's expense. The obligation to pay usage fees remains unaffected.

(2) If, during the contract term, a debit arrangement is terminated, a SEPA direct debit mandate is withdrawn, the stored payment method loses validity (for example, due to expiry of a credit card), or stored payment details are deleted, 8returns GmbH is entitled at any time to suspend the services at the client's expense. The obligation to pay usage fees remains unaffected.

(3) If the client is in default for two consecutive months with payment of usage fees, or a more than insignificant part of them, or if, over a period extending beyond two months, the client is in default with usage fees in an amount equal to the monthly base price for two months, 8returns GmbH may terminate the contractual relationship without notice.

(4) 8returns GmbH reserves the right to assert further claims arising from payment default.

8returns GmbH observes the applicable data protection laws when collecting and processing data, as well as the privacy provisions available via the hyperlink on the 8returns GmbH website.

(1) 8returns GmbH is liable for non-performance of contractual obligations only if it caused the issue by gross negligence or if the relevant fault can be attributed to it to a serious extent.

(2) 8returns GmbH is not liable if the customer does not follow, does not fully follow, or does not properly follow recommendations or instructions from 8returns GmbH or third parties engaged by it, irrespective of the legal basis for liability.

(3) If and to the extent 8returns GmbH is liable despite the provisions of this section, liability for property damage is limited to repair and replacement costs and may not exceed the total amount shown on the relevant invoice. For personal injury and in all other cases, liability of 8returns GmbH is limited to the claim payable under its liability insurance plus the amount 8returns GmbH must bear under that insurance. If, for any reason, no payment is made under that insurance, total liability, irrespective of the legal basis, is always limited to the amount invoiced by 8returns GmbH under the relevant contract, up to a maximum of EUR 10,000.00.

(4) 8returns GmbH assumes no liability for damage or loss resulting from temporary unavailability of the website or a service, irrespective of the basis of such liability.

(5) The limitations in this section do not apply if damage or loss is based on intent or deliberate negligence by the management of 8returns GmbH.

(1) The client may not assign or pledge claims against 8returns GmbH, except for monetary claims. Set-off is permitted only with legally established or undisputed claims.

(2) 8returns GmbH may amend these General Terms and Conditions at any time, including by adding or deleting provisions. Such amendments, additions, or deletions become effective immediately after publication. Use of the website after such publication is deemed acceptance by the client of those amendments, additions, or deletions.

(3) Upon commencement of the contract, the client enters into the Data Processing Agreement under Article 28 GDPR with 8returns GmbH, which is available via the corresponding link.

(4) The place of jurisdiction is Berlin, Germany.