See how your current setup holds up
We'll walk you through your returns flow live - no sales pitch, no contract required.
What our customers are saying
View all
of customers praise the easy process
"The 8returns portal has transformed our customer experience. Our shoppers love how easy it is to initiate returns."
fully automated returns process
"We can process returns and refunds automatically right away – the process runs with minimal manual effort."
fewer tickets in customer support
"Every status email is automatically sent to our customers. Overall, this gives us up to four hours more time per day!"
Excel spreadsheets needed
"With 8returns, we've implemented a standard that customers prefer nowadays. I love the tool, it takes a lot of work off my hands."
time savings thanks to smart automation
"We made more revenue through store credit in the first month already. It's a great feature because all parties save the money movement."
time savings on processing returns
"The automation features have freed up our team to focus on what matters most."
Trusted Shops rating after optimization
"8returns has the best mix of UI, smart automations, and personalization options for us."
more time saved thanks to smart automations
"Even complex rules can be set directly in 8returns to automate individual processes. The best thing about 8returns: We can keep our returns management lean and focus on our own core competency."
paperless returns for better CX
"Intelligent returns management benefits everyone: customers who enjoy better service, the company that saves resources, and the environment."
paperless & no printer needed
"In the returns portal, customers can easily leave the reason for their return. This information is incredibly valuable to us."
time savings in return management
"With 8returns, we can individually configure each return case. This makes a return just as customer-friendly as it is economical."
growth with seamless process
"With 8returns, we can intervene in the exchange process at any time, allowing us to specifically prevent unnecessary returns."
time savings with automation
"I can only recommend addressing a scalable returns solution early on. It frees up a lot of time for core tasks. That's why implementing 8returns has been so valuable for us."
of customers praise the easy process
"The 8returns portal has transformed our customer experience. Our shoppers love how easy it is to initiate returns."
fully automated returns process
"We can process returns and refunds automatically right away – the process runs with minimal manual effort."
fewer tickets in customer support
"Every status email is automatically sent to our customers. Overall, this gives us up to four hours more time per day!"
Excel spreadsheets needed
"With 8returns, we've implemented a standard that customers prefer nowadays. I love the tool, it takes a lot of work off my hands."
time savings thanks to smart automation
"We made more revenue through store credit in the first month already. It's a great feature because all parties save the money movement."
time savings on processing returns
"The automation features have freed up our team to focus on what matters most."
Trusted Shops rating after optimization
"8returns has the best mix of UI, smart automations, and personalization options for us."
more time saved thanks to smart automations
"Even complex rules can be set directly in 8returns to automate individual processes. The best thing about 8returns: We can keep our returns management lean and focus on our own core competency."
paperless returns for better CX
"Intelligent returns management benefits everyone: customers who enjoy better service, the company that saves resources, and the environment."
paperless & no printer needed
"In the returns portal, customers can easily leave the reason for their return. This information is incredibly valuable to us."
time savings in return management
"With 8returns, we can individually configure each return case. This makes a return just as customer-friendly as it is economical."
growth with seamless process
"With 8returns, we can intervene in the exchange process at any time, allowing us to specifically prevent unnecessary returns."
time savings with automation
"I can only recommend addressing a scalable returns solution early on. It frees up a lot of time for core tasks. That's why implementing 8returns has been so valuable for us."
Why brands choose 8returns
Everything you need to stop losing money on returns.
Up to 90% less manual work
Approvals, labels, refunds, and warehouse instructions handled automatically. Your team focuses on exceptions, not admin.
Learn more →Keep revenue instead of refunding it
Offer exchanges across your full catalog, store credit with a bonus, or a Shop Now flow - all inside the returns portal.
Learn more →Understand and reduce returns
AI-powered analytics show you exactly why products come back, down to SKU and variant level. Weekly Pulse reports highlight patterns and tell you what to fix.
Learn more →Self-service returns portal
A fully branded portal in your look and feel. Customers handle their own returns, you save on support.
Learn more →Dynamic rules and workflows
15 condition types, AND/OR logic, rule-based carrier selection. Every return is automatically processed according to your rules.
Learn more →Built for DACH and Europe
DATEV export, DHL and Swiss Post natively integrated. EU-hosted and GDPR-native - not a US tool bolted onto European compliance.
Learn more →Rated by merchants, not by us
Real reviews from independent platforms - no cherry-picking.
32+ reviews
Amazing product, incredible customer service. We looked at various return solutions and are so glad we chose 8returns.
Shopify App Store review
Read all reviews →The tool wins with simple handling and powerful features. The support team responds fast and helps with real expertise.
Shopify App Store review
11+ reviews
8returns offers the best balance of intuitive interface, smart automations, and individual customization.
OMR Reviews
Read all reviews →Setup was done in under an hour. For a tool that does this much, that's impressive.
OMR Reviews
“The platform is incredibly intuitive, clearly structured, and easy for anyone to use. 95 percent of our customers say the returns process was very easy for them!”
Yasamine BeheshtiHead of E-Commerce, FILA
FAQs
Yes. You get 14 days of full platform access - no credit card required, no contract to sign.
Most brands are live in under an hour. No developer needed - you configure everything yourself through the dashboard, and our team is on hand if you get stuck.
No. While we have a native Shopify integration, 8returns also works with Shopware, SAP Commerce Cloud, and Salesforce Commerce Cloud, plus any WMS, 3PL, ERP, or carrier via API.
We make it straightforward. Our team handles the migration with you, and because setup takes under an hour, you won't be running two systems in parallel for long.
No. Plans are monthly and you can cancel anytime. We'd rather earn your business every month than lock you in.
By making exchanges, store credit, and Shop Now flows the default - not an afterthought. When customers have better options, they use them. Our analytics also surface why products are being returned so you can fix the root cause.
Yes. 8returns connects to your warehouse or 3PL via API, with pre-built integrations for the most common providers. Routing rules ensure every return lands in the right place automatically.
It depends on your return rate and average order value, but brands typically recover 20-40% of return value through exchanges and store credit. Book a demo and we'll model it out for your specific setup.
Get a free review of your current setup
- 30-minute live walkthrough
- Refund logic and automation in real time
- ROI model based on your return rate
