Tante-E
Tante-E is a Hamburg-based Shopify Plus Partner with deep Klaviyo expertise. They build high-performing DTC shops and implement 8returns as part of the post-purchase stack.
Tante-E is a Shopify Plus Partner agency based in Hamburg, focused on data-driven marketing and Klaviyo. They build and optimize shops for growing DTC brands, covering everything from store setup to ongoing conversion optimization.
Tante-E + 8returns
Tante-E's Klaviyo specialization makes the 8returns partnership particularly effective. 8returns pushes 6 lifecycle events into Klaviyo (return registered, label created, return arrived, inspected, completed, cancelled), and Tante-E knows how to turn those events into high-performing flows.
That means a Tante-E client doesn't just get a return portal – they get return notification emails designed by a Klaviyo specialist, with conditional logic, A/B testing, and segmentation based on return reasons. A customer who returned because of wrong sizing gets different follow-up communication than someone who returned a defective product.
For new Shopify Plus builds, Tante-E sets up 8returns as part of the core store configuration. The return portal matches the shop's design system, carrier integrations are configured for the right markets, and Klaviyo flows are built to handle every stage of the return lifecycle from day one.
For existing brands looking to improve their post-purchase experience, Tante-E evaluates the returns process alongside the broader retention stack. Returns are a retention tool – exchanges retain revenue, store credit keeps customers coming back, and branded communication during the return builds trust instead of eroding it.
Use Cases
Returns + Klaviyo as one setup
Tante-E specializes in Klaviyo. Combined with 8returns' 6-event Klaviyo integration, they set up return notification flows, win-back campaigns, and return-based segmentation as part of a single post-purchase project.
Shopify Plus store builds with returns built in
For new Shopify Plus stores, Tante-E configures 8returns alongside the core shop setup. Return portal design, carrier selection, and automation rules are part of the launch – not a phase-two afterthought.
Post-purchase optimization for DTC brands
Tante-E's focus is growing DTC brands. That means the return experience is part of their retention strategy – branded return portals, exchange prompts, and store credit as tools for keeping customers, not just processing refunds.
