Shopware
Shopware is a leading open commerce platform for scalable online stores. 8returns integrates via REST API for order sync, automated returns, and refund execution.
Shopware is an open commerce platform based in Germany, powering online stores across Europe. With its API-first architecture and developer-friendly design, Shopware is especially strong in the DACH market, where thousands of merchants rely on it for B2C and B2B commerce.
Shopware + 8returns
8returns integrates with Shopware via REST API, connecting your store to the full returns platform. The integration handles order retrieval, product and media lookup, return processing, and refund execution.
Here's what that means in practice: when a customer wants to return a product, they enter their order number or email in your branded 8returns portal. The system pulls the order directly from Shopware, shows the customer their items with product images, and walks them through the return process. Behind the scenes, 8returns applies your return rules, generates a shipping label from your configured carrier, and tracks the return until it arrives at your warehouse.
Once the return is processed, refunds are executed automatically. Your team sees every return in the 8returns dashboard with full order context from Shopware — no switching between systems.
The integration is built for the way European merchants operate. That means support for country-specific return policies, DACH carriers like DHL, DPD, and GLS, DATEV-compatible accounting exports, and German-language customer communication. If you're running Shopware because your business is rooted in the European market, the returns experience matches that focus.
Partners like Pickware (WMS), NextEra (Shopware agency), and DigitalXL (Xentral ERP) work alongside 8returns in the Shopware ecosystem, so your returns workflow connects to the tools your team already uses.
Use Cases
Full order sync via REST API
8returns connects to Shopware via authenticated REST API. Orders, products, and media are synced automatically so customers see their exact items — with images — in the returns portal. No manual data entry, no CSV imports.
Automated return processing
When a customer initiates a return, 8returns handles the entire workflow: return registration, label generation via your configured carriers, status tracking, and refund execution. Your team manages everything from one dashboard.
Flexible return policies per product or customer
Set different return rules based on product category, customer group, or order value. Sale items, high-value goods, and subscription products can each have their own return policy — all enforced automatically in the portal.
Multi-channel returns management
Selling through multiple Shopware sales channels? 8returns consolidates returns from all channels into one view. One set of rules, one dashboard, one process — regardless of where the customer bought.
