Descartes Peoplevox
Descartes Peoplevox is a cloud-based WMS for ecommerce. With 8returns, return data auto-creates receiving tasks so staff can inspect and restock faster.
Descartes Peoplevox is a cloud WMS used by hundreds of ecommerce brands. It manages warehouse operations – receiving, putaway, picking, packing, and shipping – through handheld scanner workflows and real-time inventory tracking.
Peoplevox + 8returns
The integration connects the customer-facing return process with warehouse operations. Return requests from 8returns automatically create tasks in Peoplevox, so warehouse staff have the context they need – which items are coming back, why, and what to do with them.
When a return arrives at the warehouse, staff scan the package and match it to the pre-created task. They follow the inspection workflow, record the condition, and either restock the item or flag it for further review. The result syncs back to 8returns, which triggers the appropriate next step – refund, exchange, or customer notification.
This replaces the typical manual process where warehouse staff open return packages with no context, try to figure out which order they belong to, and manually update multiple systems.
Use Cases
Automated returns receiving tasks
When a customer initiates a return through 8returns, a receiving task is created in Peoplevox automatically. Warehouse staff see the expected items, the return reason, and any inspection requirements before the package arrives.
Quality inspection workflow
Configure inspection rules in Peoplevox based on return reason data from 8returns. A 'defective' return triggers a full quality check, while a 'wrong size' return skips to restocking. Inspection results sync back to 8returns for customer communication.
