Malindo
Malindo specializes in returns processing and recommerce — inspecting, refurbishing, and reselling returned products. 8returns handles the return flow.
Malindo is a specialist in returns processing and recommerce, based in Germany. With over 10 years of experience and a team of 50+ experts, they help ecommerce brands recover maximum value from returned products through professional inspection, refurbishment, and resale across multiple channels.
Malindo + 8returns
The division is clear: 8returns handles the customer-facing return process — portal, communication, label generation, status updates, and refund execution. Malindo handles what happens to the physical product after it arrives at their facility — inspection, condition grading, refurbishment, and resale.
Together, they create a closed-loop returns value chain. Every item is processed for maximum recovery. Products that can go back on your shelves do. Products that need work get refurbished. Products that can't be sold as new find a second life through secondary channels. And products that truly can't be recovered are recycled responsibly.
The data loop is what makes this valuable beyond pure operations. 8returns knows why each product was returned (customer-reported reason). Malindo knows the actual condition of each product (warehouse inspection). Combined, you get insight into the gap between what customers say and what's actually wrong — which feeds back into product quality improvements and return policy optimization.
Use Cases
Graded returns for maximum recovery
Malindo inspects each returned item and grades its condition. A-stock goes back to regular inventory at full value. B-stock goes to outlet channels at a discount. C-stock gets refurbished. Unsellable items are recycled responsibly. 8returns sends return data with item details and reasons, so Malindo knows what's arriving and can plan processing capacity.
Recommerce across secondary channels
Items that can't be sold as new don't have to be written off. Malindo refurbishes them and lists on secondary marketplaces, outlet stores, or B2B liquidation channels. 8returns tracks which items went to recommerce vs. restocking, giving you data on recovery rates per product and category.
Sustainability reporting with real data
With 8returns tracking every return outcome and Malindo tracking every processing outcome, you get end-to-end data on what happens to returned products. How much was restocked, refurbished, resold, recycled, or disposed. Concrete numbers for your sustainability report, not estimates.
