Karla
Karla is the post-purchase experience platform for ecommerce brands. Over 160 brands use Karla for branded tracking pages, upselling, and shipping protection.
Karla is the post-purchase experience platform that turns every delivery into a new sales opportunity. Over 160 brands — including BLACKROLL, Shape Republic, and Löwenanteil — use Karla for branded tracking pages, proactive shipping notifications, upselling touchpoints, and shipping protection. Karla reduces WISMO (Where Is My Order?) inquiries by up to 80% and generates additional revenue through targeted upselling during delivery.
Karla + 8returns
Karla and 8returns together cover the entire post-purchase journey. Karla turns delivery into a brand experience with branded tracking pages and real-time updates — up to 60% of customers visit their tracking page during delivery. When a customer wants to return, 8returns takes over with the self-service portal, automated return labels, and status notifications.
The combination relieves your support team on both fronts: Karla eliminates shipping inquiries, 8returns eliminates return inquiries. At the same time, it creates a consistent brand experience across all post-purchase touchpoints — from order confirmation through delivery to return and refund.
Use Cases
Seamless post-purchase journey
Karla handles delivery with branded tracking pages and real-time updates, 8returns manages the return process — together they create an end-to-end post-purchase experience.
WISMO reduction + returns self-service
Karla reduces shipping inquiries by up to 80%, while 8returns eliminates return queries through self-service — your support team benefits twice.
Upselling during returns
Karla's upselling touchpoints and 8returns' exchange features complement each other: customers who return receive targeted offers for alternative products.
