Gorgias

Gorgias is a helpdesk built for ecommerce, used by over 15,000 brands. It pulls in customer conversations from email, chat, social, and phone into one dashboard and uses AI to automate up to 60% of support responses.

Gorgias + 8returns

Here's how the integration actually works: Gorgias connects natively to Shopify and pulls in order data. 8returns enriches that Shopify order data with return information – status, tracking, items, reasons, and resolution type. So when a customer contacts support about a return, your Gorgias agents already see the return details in the order sidebar without leaving their ticket.

For deeper automation, you can connect 8returns to Gorgias through webhooks or Zapier. When 8returns fires a return event (registered, label created, arrived at warehouse, completed), that event can create or update a Gorgias ticket, add tags, or trigger macros. A customer asking "where's my refund?" can get an auto-response with the current return status before an agent even looks at it.

If you want to go further, the 8returns API lets you build a custom sidebar widget in Gorgias that shows detailed return data – every item being returned, the reason, the current processing stage, and the expected refund amount. This gives agents everything they need to answer return questions in one screen.

The practical result: fewer support tickets about return status (because 8returns' customer portal handles that), and faster resolution for the tickets that do come through (because agents have the data right there). It's not a single-click integration – it works through Shopify's native connection and your existing automation stack – but the data is there and it's accurate.