FIEGE
FIEGE operates 200+ logistics locations across Europe. With 8returns, return data flows into warehouse systems before packages arrive for faster processing.
FIEGE is a family-owned logistics company with over 150 years of history, operating more than 200 locations across Europe. They handle contract logistics for major ecommerce and retail brands — warehousing, fulfillment, returns processing, and value-added services.
FIEGE + 8returns
When customers initiate returns through the 8returns portal, the return information flows into FIEGE's warehouse management systems before the physical package arrives. This pre-notification is what makes the integration valuable: the warehouse team knows what's coming, which order it belongs to, why it's being returned, and what to do with it.
The practical impact is speed. Instead of packages arriving at a warehouse dock with no context — requiring manual lookup, matching, and routing — FIEGE staff can scan, match, and process in one motion. Returns that would take 15 minutes of manual handling get processed in 2.
For growing brands, FIEGE's infrastructure absorbs volume spikes without operational disruption. Peak season, flash sale returns, product recalls — FIEGE's capacity handles the surge while 8returns keeps customers informed with real-time status updates throughout the process.
Use Cases
Pre-notified returns receiving
When a customer initiates a return through 8returns, the return data reaches FIEGE's warehouse management system before the package arrives. Staff know the order number, item details, and return reason — so receiving, matching, and processing happen in one step instead of three.
Automated quality inspection routing
8returns sends the return reason to FIEGE with each return. A 'wrong size' return routes straight to restocking. A 'defective' return routes to quality inspection. A warranty claim routes to a separate queue. The right workflow starts automatically based on the data 8returns provides.
Enterprise-scale reverse logistics
FIEGE handles millions of parcels for brands like Zalando and Deichmann. Their infrastructure is built for volume. Combined with 8returns' automation rules — multi-warehouse routing, per-item condition grading, and automated carrier selection — you get enterprise-grade reverse logistics without building it yourself.
