Exporto
Exporto handles cross-border shipping and customs across DACH, Switzerland, and the UK. With 8returns, merchants get a complete international returns workflow.
Exporto is a Berlin-based cross-border logistics provider that handles international shipping and customs for over 200 ecommerce customers, moving 4.5 million parcels per year. They focus on DACH, Switzerland, and UK routes – the corridors where cross-border returns are most common and most painful for merchants.
Exporto + 8returns
8returns and Exporto are technology partners, with an active integration that connects returns management to cross-border logistics.
Here's how it works: 8returns handles the customer-facing returns process – the portal where customers initiate returns, select reasons, and get shipping instructions. Exporto handles the physical logistics – local return addresses, consolidated cross-border shipping, and customs documentation.
When a customer in the UK initiates a return for a German merchant, 8returns creates the return and routes it through Exporto's network. The customer receives a local UK shipping label, drops off the package at a nearby drop-off point, and Exporto consolidates returns from multiple customers into batch shipments back to the merchant's warehouse. Throughout this process, 8returns tracks the parcel and updates the return status automatically.
This matters because cross-border returns are one of the biggest friction points in international ecommerce. Without local return addresses, customers face expensive international shipping costs, long transit times, and confusing customs procedures. Merchants without a solution like Exporto often see higher return abandonment rates from international customers – people keep products they're unhappy with rather than deal with the hassle, which leads to negative reviews and lower repeat purchase rates.
The integration eliminates manual coordination. There's no copy-pasting tracking numbers between systems, no separate dashboards for domestic vs. international returns. Your team manages everything from the 8returns dashboard, regardless of where the return originates.
Use Cases
UK customers returning to a German warehouse
A UK customer initiates a return through your 8returns portal. They receive a local UK return label from Exporto, drop off the package domestically, and Exporto consolidates and ships it back to your German warehouse. 8returns tracks the full journey and triggers the refund when the item arrives.
Multi-country returns without local infrastructure
You sell to the Netherlands, Italy, and the UK but only have a warehouse in Germany. Exporto provides local return addresses in each country. Customers return locally, Exporto batches and ships to your central warehouse, and 8returns keeps every return status updated in real time.
Customs-compliant cross-border returns
International returns often require customs documentation for re-import. Exporto generates the paperwork automatically, handles duty reclaims, and coordinates with carriers. 8returns links the customs status to each return so your team sees the full picture in one dashboard.
