DPD
DPD operates 9,000+ Pickup parcelshops in Germany and 70,000+ across Europe. 8returns generates DPD return labels and QR codes with real-time tracking.
DPD is one of Europe's largest parcel networks, with over 70,000 Pickup parcelshops and locker locations across the continent. In Germany alone, DPD operates 9,000+ drop-off points. Every DPD parcel ships carbon-neutral through their Total Zero initiative.
DPD + 8returns
8returns generates DPD return labels automatically when a customer submits a return request. Depending on your configuration, the customer receives either a printable PDF label or a QR code for printerless drop-off at any DPD Pickup location.
Tracking data flows from DPD into 8returns in real time. Your customers see status updates in the return portal ("shipped," "in transit," "delivered to warehouse"), and your team tracks all DPD returns alongside other carriers in one dashboard. When the package arrives at your warehouse, 8returns updates the status and triggers the next step — inspection, refund, or exchange processing.
For merchants using multiple carriers, 8returns' rule-based routing makes the decision automatic. You can assign DPD to specific countries, order value ranges, or product categories — while other carriers handle the rest. One portal, one process, the right carrier every time.
DPD is one of 150+ carrier services available through 8returns, accessible via direct integration or through aggregator partners like Sendcloud and Shipcloud.
Use Cases
QR code drop-off at 9,000+ Pickup shops
Customers receive a QR code from the 8returns portal, walk into any DPD Pickup location in Germany, and hand off the package. The label prints at the counter — no home printer needed. Convenient for customers, fewer failed returns for you.
Carbon-neutral return shipping by default
Every DPD parcel is shipped carbon-neutral through their Total Zero program. For sustainability-focused brands, this is a concrete claim you can make in your returns communication — not a future promise, but the current standard.
Rule-based carrier selection
Use 8returns' automation rules to route returns to DPD based on conditions like customer country, order value, or product category. German customers get DPD, international customers get another carrier — all decided automatically in the return portal.
