8returns is the returns platform that turns your customers into loyal fans, while saving you time
Used by the most customer-centric D2C brands
Offer a first-class customer experience. Have a hassle-free and automated returns process, and your customers will keep coming back.
Stop handling returns manually. Automate refunds, exchanges, store credit, and product repairs according to your own rules.
Custom returns reasons in the way you want it and understand how to improve your online shop and product.
It's a win-win situation. A great experience for our customers, and for us, handling returns has never been easier.
8returns is a real game-changer for us. After switching to 8returns, our daily customer tickets have dropped from 500 to 100. Overall, each of my employees has about 4 hours more per day.Sometimes it feels like we didn't just buy software, but another new department that only deals with returns.Read more
The time savings we have experienced since switching to 8returns are enormous. No more annoying Excel tables or manual updates in all systems individually. It is all done in the software of 8returns. Our team and the logistics department are relieved, and the customers are more than satisfied.Read more
Returns are now automatically tracked and assigned via the transaction number and a corresponding label. This means our fulfillment partner can now sort returns directly: What is an exchange? What is a return? For us, too, the work involved in returns has become much less.Read more
Put your returns on autopilot - without giving up control.
If your customer receives the wrong product, make it easy to get the right one.
Understand which products are coming back most often and why.
Enable carbon offset options and use our smart rules engine to avoid returns entirely for ineligible items.Learn more