Win customers for life with a seamless returns experience

8returns is the returns platform that turns your customers into loyal fans, while saving you time
and money.

Used by the most customer-centric D2C brands

Boost customer satisfaction

Offer a first-class customer experience. Have a hassle-free and automated returns process, and your customers will keep coming back.

Save time and money

Stop handling returns manually. Automate refunds, exchanges, store credit, and product repairs according to your own rules.

Make smarter choices

Custom returns reasons in the way you want it and understand how to improve your online shop and product.

What our customers say

It's a win-win situation. A great experience for our customers, and for us, handling returns has never been easier.

Build trust
Head of E-Commerce Lotuscrafts

8returns is a real game-changer for us. After switching to 8returns, our daily customer tickets have dropped from 500 to 100. Overall, each of my employees has about 4 hours more per day.Sometimes it feels like we didn't just buy software, but another new department that only deals with returns.

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Martin Lutz
Customer Happiness Lead

The time savings we have experienced since switching to 8returns are enormous. No more annoying Excel tables or manual updates in all systems individually. It is all done in the software of 8returns. Our team and the logistics department are relieved, and the customers are more than satisfied.

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Kerstin Wacker
Head of Logistics

Returns are now automatically tracked and assigned via the transaction number and a corresponding label. This means our fulfillment partner can now sort returns directly: What is an exchange? What is a return? For us, too, the work involved in returns has become much less.

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Tobias Tullius
Founder

Save time by automating your returns

Put your returns on autopilot - without giving up control.

Turn refunds into exchanges

If your customer receives the wrong product, make it easy to get the right one.

Prevent returns in the first place

Understand which products are coming back most often and why.

Reduce the environmental impact of your returns

Enable carbon offset options and use our smart rules engine to avoid returns entirely for ineligible items.

Learn more