Trade the messy spreadsheet for a
fully automated
returns process

8returns is the returns platform that turns your customers into loyal fans, while saving you time and money.

Trusted by

Save time and money

Stop handling returns manually. Automate refunds, exchanges, store credit, and repairs according to your own rules.

Boost satisfaction

Offer a first-class customer experience. Have a hassle-free and automated return process, and your customers will keep coming back.

Make smarter choices

Custom return reasons in the way you want it and understand how to improve your online shop and product.

Grow your brand with smart returns

Retaining customers costs 5 times less than acquiring new ones. A good returns process helps you offer a first-class customer experience and generates new revenue for your brand with repeat customers.

Operations Automation

Automate your operation, form return methods to return reasons according to your own policies and rules.

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Customer Experience

Offer a first-class customer experience. Have a hassle-free and automated returns process, and your customers will keep coming back.

Read more

Revenue retention

Custom returns reasons in the way you want it and understand how to improve your online shop and product.

Read more

Our solutions

Operations Automation

Automate your operation, form return methods to return reasons according to your own policies and rules.

Read more

Customer Experience

Offer a first-class customer experience. Have a hassle-free and automated returns process, and your customers will keep coming back.

Read more

Revenue retention

Custom returns reasons in the way you want it and understand how to improve your online shop and product.

Read more

Our solutions

Put returns on autopilot without losing control

Stop handling returns manually. Automate refunds

Learn more

The time savings we have experienced since switching to 8returns are enormous. No more annoying Excel tables or manual updates in all systems individually.

Kerstin Wacker

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Offer a first-class customer experience

Stop handling returns manually. Automate refunds

Learn more

For our customers, the paperless DHL returns in combination with the customized returns portal from 8returns, means we have fewer customer support inquiries and a much higher service quality.

Karin Lindenau

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Offer a first-class customer experience

Learn more

For our customers, the paperless DHL returns in combination with the customized returns portal from 8returns, means we have fewer customer support inquiries and a much higher service quality.

Karin Lindenau

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Turn refunds into exchanges

Stop handling returns manually. Automate refunds

Learn more

In addition to regular returns and exchanges, Stilnest customers can now initiate a repair or ring customization/sizing via 8returns resulting in extended stronger customer loyalty.

Kateryna Pysmenska

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Put returns on autopilot without losing control

Create and customize your return policy exactly to your needs.

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Offer a first-class customer experience

Your customers are aware of the entire returns process.

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Turn refunds into exchanges

If your customer receives the wrong product, make it easy to get the right one.

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What our customers say

The time savings we have experienced since switching to 8returns are enormous. No more annoying Excel tables or manual updates in all systems individually.

Kerstin Wacker

For our customers, the paperless DHL returns in combination with the customized returns portal from 8returns, means we have fewer customer support inquiries and a much higher service quality.

Karin Lindenau

In addition to regular returns and exchanges, Stilnest customers can now initiate a repair or ring customization/sizing via 8returns resulting in extended stronger customer loyalty.

Kateryna Pysmenska

Easy to setup and integrate with your existing tools

Integrate in a click
Connect your Shopify or Shopware store with our 1-click integration

Automated label creation
Including QR-Code labels for all major carriers which allows you to select the best return shipping method for each country

Custom integrations
Integrate with your 3PL, ERP, Customer Service tool and more to make returns automation even easier

Our partners

Resources

GOT BAG: Returns management with 8returns

From taboo to efficient process: At GOT BAG, the Customer Support team spent a good 90 percent of its working time handling returns. Now the team saves four hours a day.

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TAKE A SHOT: Automated returns in their Shopify store

TAKE A SHOT is changing its focus from brick-and-mortar to online retail. Founder Hannes tells us in an interview how automated returns help.

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HÄNG: How they managed 5,000% growth with the help of 8returns

5,000% more sales mean just as many returns. Founder Tobias Tullius tells us in an interview how HÄNG was able to master this challenge.

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Check our free resources and content here.

What our customers say

It's a win-win situation. A great experience for our customers, and for us, handling returns has never been easier.

Build trust
Head of E-Commerce Lotuscrafts

The time savings we have experienced since switching to 8returns are enormous. No more annoying Excel tables or manual updates in all systems individually.

Read more
Kerstin Wacker

For our customers, the paperless DHL returns in combination with the customized returns portal from 8returns, means we have fewer customer support inquiries and a much higher service quality.

Read more
Karin Lindenau

In addition to regular returns and exchanges, Stilnest customers can now initiate a repair or ring customization/sizing via 8returns resulting in extended stronger customer loyalty.

Read more
Kateryna Pysmenska

Reduce the environmental impact of your returns

Enable carbon offset options and use our smart rules engine to avoid returns entirely for ineligible items.

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