The solution for online returns

Everything you need to provide a seamless, self-serve returns experience that delights and retains your customers.

Customers can start their return anytime

Your customers start a return with just one click. No need to contact you, remember order numbers or fill out paper forms.

You can even customize the look and feel of your returns portal to match your brand identity.

Turn refunds into exchanges

Your customers may not want their money back. 8returns makes it easy and intuitive to get a different size or color. We check inventory levels so you don't oversell.

Understand why items are returned

With 8returns, you can create return reasons that are specific to each of your items.
Get more valuable feedback from your customers and take action faster.

Generate paperless return labels automatically

No printer needed anymore. We connect your carriers and generate QR Code shipping labels without involving your team.

Keep your customers up to date

Your customers receive email notifications
at every step of the process. They can also check the current status of their return on
your tracking site.

Manage all your returns from one place

Spend less time on returns management. Automatically approve returns, create exchange orders and issue refunds.

Automate returns with individual policy rules

Create and customize your return policy exactly to your needs. You save time - without giving up control.

Empower your team with actionable insights

Understand what, when and why certain items are coming back, measure performance metrics and take action on what you discover in your customer's feedback.

Easy to setup and integrate with your existing tools

Integrate in a click
Connect your Shopify or Shopware store with our 1-click integration

Automated label creation
Including QR-Code labels for all major carriers which allows you to select the best return shipping method for each country

Custom integrations
Integrate with your 3PL, ERP, Customer Service tool and more to make returns automation even easier