Custom return types

Offer tailored return experiences with custom return types

Enhance customer satisfaction and retention by providing return types that fit your unique business needs

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Keep customers engaged throughout the product lifecycle

Introducing Flexible Return Options, a feature that allows you to set up custom return types that align perfectly with your business model. Whether it’s warranty repairs, recycling programs, trade-in items, or donation initiatives, you can now offer personalized return options to your customers. This not only enhances their experience by providing flexibility but also keeps them engaged throughout the entire product lifecycle, adding more touchpoints and opportunities for them to return to your brand.

Now featuring Instant Store Credit, the fastest option for refunds

Your customers receive store credit immediately after registering a return, allowing them to go back to shopping right away. This instant gratification makes customers more inclined to select store credit over a refund. Plus, you’re protected in case customers don’t return items correctly—the authorized amount will be captured and displayed in your balance if that happens.

35%

increase in customer retention

Keep customers coming back by engaging them at multiple points post-purchase.

50%

reduction in return processing time

Streamline specialized returns through automation and centralized management.

35%

increase in customer retention

Keep customers coming back by engaging them at multiple points post-purchase.

35%

increase in customer retention

Keep customers coming back by engaging them at multiple points post-purchase.

Provide your customers with return options as unique as your business

Customizable return types for unique needs

Design return options that fit your specific use cases. Tailor your return policies to include warranty repairs, trade-in programs, donation initiatives, or recycling efforts, ensuring they align with your business goals and customer expectations.

Enhance customer engagement and retention

By providing personalized return options, you create additional touchpoints with your customers. This continuous engagement fosters stronger relationships and increases the likelihood that customers will return to your brand for future purchases.

Streamlined management and automation

Manage all custom return types through a single, user-friendly dashboard. Customers register their items on the returns portal, and you handle everything seamlessly without needing to create new processes. This saves time and reduces complexity for your team while providing a consistent experience for your customers.