Xentral
8returns auto-creates return documents and confirmed credit notes in Xentral – with invoice lookup, item matching, and DATEV-ready accounting data. No manual bookkeeping.
Xentral is a lean ERP system built for ecommerce operations – order management, purchasing, warehousing, fulfillment, and accounting in one platform.
Xentral + 8returns
The Xentral integration handles the two things that eat the most time in return operations: creating return documents and generating credit notes.
When a customer initiates a return through 8returns, the integration automatically creates a return document in Xentral. It finds the matching order by internet order number, order date, and customer email. Your warehouse team sees the return in their system before the package even arrives.
The real time-saver is credit note automation. When a return is completed, 8returns generates a confirmed credit note in Xentral. It looks up the original invoice, matches line items (including handling for discount products and shipping/fees products), and creates the credit note with the correct amounts. This isn't a draft that someone has to review and approve – it's a confirmed credit note, ready for your accounting workflow.
The integration handles edge cases too. If an invoice can't be found or items don't match, the return goes on-hold with a descriptive error message instead of creating incorrect accounting records. Your operations team gets a clear signal to investigate rather than a silent failure.
Everything is configurable. You can toggle return document creation and credit note generation independently. You can choose whether store credit items appear in credit notes. And because Xentral credit notes feed directly into DATEV, your accounting data stays clean without extra manual steps.
For merchants running Xentral as their operational backbone, this integration closes the loop between customer-facing returns and back-office accounting. Returns come in through 8returns, documents and credit notes appear in Xentral, and the financial data flows into DATEV – automatically.
Use Cases
Automated credit note generation
When a return completes, 8returns creates a confirmed credit note in Xentral – matching the original invoice, line items, and amounts. No manual data entry. The credit note feeds directly into your DATEV accounting workflow.
Return document sync
Customer initiates a return in 8returns, and a return document appears in Xentral automatically. The integration finds the matching Xentral order by internet order number, date, and email – so your warehouse team sees the return before the package arrives.
Store credit in credit notes
If a customer chooses store credit instead of a refund, the integration can include store credit line items in the Xentral credit note. Configurable per merchant – keep your accounting accurate regardless of the return resolution type.
