Sendcloud
8returns connects to Sendcloud for return labels across 100+ carriers. One integration gives customers carrier choice – parcel shops, home pickup, or lockers.
Sendcloud is Europe's largest shipping platform, connecting 25,000+ ecommerce businesses with over 100 carriers – from DHL and DPD to local last-mile providers across the continent.
Sendcloud + 8returns
The integration is straightforward: 8returns handles the returns process (customer portal, return rules, approval workflows, refund execution), and Sendcloud handles the shipping (label generation, carrier selection, tracking).
When a customer initiates a return through 8returns, the system calls Sendcloud to generate a return label from the best available carrier. "Best" depends on your rules – cheapest option, fastest transit, specific carrier for specific countries, or customer preference. Sendcloud evaluates the options across its carrier network and returns the label.
From the customer's perspective, they complete their return in the 8returns portal and get a label with drop-off options – parcel shops near them, a locker pickup, or scheduled home collection, depending on what's available in their market.
From your team's perspective, all return shipments across all carriers show up in one place. You don't manage separate carrier accounts or switch between different tracking systems. Sendcloud consolidates the shipping data, and 8returns tracks the return status through to completion.
For merchants shipping across Europe, this combination covers the operational complexity of multi-country returns. A customer in France gets local carrier options, a customer in Germany gets different ones, and your team manages both through the same workflow. The carrier negotiation and rate optimization happen in Sendcloud – the return process and customer experience happen in 8returns.
Use Cases
Multi-carrier return labels
Through Sendcloud, 8returns generates return labels from 100+ carriers. Set rules to pick the right carrier based on country, package weight, or cost – without managing each carrier relationship individually.
Customer choice at drop-off
Customers returning through 8returns can choose their preferred drop-off method: parcel shops, locker systems, or home pickup. Sendcloud handles the carrier routing behind the scenes.
Shipping cost optimization
Compare carrier rates automatically and route returns to the most cost-effective option per market. European merchants especially benefit – Sendcloud has negotiated rates across major EU carriers.
