Karo Kauer – Fashion with Personality
Founded in July 2019, the Karo Kauer Label has quickly established itself in the fashion world. With a strong online presence, its own community, and tour events throughout Germany, the label combines trend awareness with direct customer contact.
"We're constantly growing – and our service has to grow with us. Returns in particular are a sensitive point where we want to offer our customers a professional and fast process," explains Filiz Bradac, Customer Support Manager at Karo Kauer, who has been managing returns processes since the beginning.
Returns Challenge – Manual, Confusing, and Time-Consuming
Before 8returns, the returns process was complicated and error-prone: customers had to download a form, fill it out, put it in the package, and pay for shipping themselves.
This led to numerous problems:
-
No overview of which items were coming back
-
Return deadlines couldn't be monitored
-
High email traffic and many follow-up questions
-
Time-consuming manual checks and bookings
-
No reliable statistics or evaluations
"We simply had no overview. Everything was manual and very time-consuming."
Filiz Bradac, Customer Support Manager
The Solution – Simple Automation with 8returns
Through a Google search, the team came across 8returns. The integration was straightforward and quick, including connection with Xentral.
Today, the entire process runs digitally: customers register returns online, automatically receive their label, and are informed about the status. In the backend, defined rules and workflows ensure clarity and efficiency. The team has transparency at all times about which items are coming back and for what reasons.
Results – More Efficiency, Satisfied Customers
Since implementing 8returns, the Karo Kauer Label has benefited from noticeable improvements:
-
50% less time spent in customer service
-
Significantly fewer follow-up questions from customers
-
Clear statistics and reports on return reasons
-
Better coordination and process reliability
-
Return rate decreased, revenue positively impacted
-
Relief in support and smoother operations
"With 8returns, we finally have the overview we need. The process is transparent, efficient, and saves us an enormous amount of time."
Karo Kauer Label
Conclusion
With 8returns, Karo Kauer has taken its returns processes to a new level: away from manual individual steps, toward automation, transparency, and efficiency. The team saves time, service improves – and through features like exchanges and upcoming store credit, further growth is secured.
All images courtesy of Karo Kauer Label GmbH
