Smart Returns Portal

The solution for online returns

Everything you need to provide a seamless, self-serve returns experience that delights and retains your customers.

Returns on autopilot

Make life easy for you and your customers. Let them submit their returns online with just a few clicks, without having to contact you or fill out paper forms.

Customized to your needs

Change the look and feel of your returns portal and set up individual returns policies to match your brand identity and business rules.

Proactive Notifications

A fully transparent process for you and your customers. Your customers can check the current status of their return at any time on a tracking page and receive email notifications at each step of the process.

Merchant Dashboard

Manage all your returns from one place

Approve returns and refunds automatically and spend less time on returns management.

Powerful Rules Engine

Create and customize Return Rules exactly to your needs.

Country

Germany

give

Free Return

Return Reason

equals

Damaged

send to

Repair Center

Product Tags

include

Bulky Item

offer

DHL Pickup

Actionable Insights

Understand what, when, and why certain items are coming back, measure performance metrics and take action on what you discover in your customer's feedback.