Smart Returns Portal

The solution for online returns

Everything you need to provide a seamless, self-serve returns experience that delights and retains your customers.

Returns on autopilot

Make life easy for you and your customers. Let them submit their returns online with just a few clicks, without having to contact you or fill out paper forms.

Customized to your needs

Change the look and feel of your returns portal and set up individual returns policies to match your brand identity and business rules.

Proactive Notifications

A fully transparent process for you and your customers. Your customers can check the current status of their return at any time on a tracking page and receive email notifications at each step of the process.

Merchant Dashboard

Manage all your returns from one place

Approve returns and refunds automatically and spend less time on returns management.

Powerful Rules Engine

Create and customize Return Rules exactly to your needs.
If
Country
is
Germany
give
Free Return
If
Return Reason
equals
Damaged
send to
Repair Center
If
Product Tags
include
Bulky Item
offer
 DHL Pickup

Actionable Insights

Understand what, when, and why certain items are coming back, measure performance metrics and take action on what you discover in your customer's feedback.

Easy to setup and integrate with your existing systems.

Connect your store
1-click integrations with all major eCommerce platforms, including Shopify and Shopware.
Integrations to 20+ international carriers 
Automated label creation for all major carriers which allows you to select the best return shipping method for each country
Custom integrations with 8returns APIs
Integrate your 3PL, ERP and other business tools with our custom APIs so you can capture and send data exactly where you need it.

Build trust and loyalty with a seamless returns experience for your customers.

© 2020 • 8returns UG (haftungsbeschränkt)
1 % of our revenue is donated directly to
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