--- url: https://www.8returns.com/en/retourenloesung-fuer-online-shops title: "Returns Management Software to Reduce Refunds | 8returns" description: "Automate returns, exchanges, store credit and refunds with 8returns returns management software. Explore the portal, customer results, integrations and pricing." language: en --- Returns management software # Turn returns into revenue - not refunds Connect your ecommerce platform to a returns portal where customers submit their own requests. Set rules for exchanges, store credit and refunds, so your team has fewer cases to handle manually. [Book a Demo](#demo-form) [ ![Shopify](https://www.8returns.com/images/logos/shopify.svg) 5/5 ](https://apps.shopify.com/8returns)[ ![OMR Reviews](https://www.8returns.com/images/logos/omr-reviews.avif) 5/5 ](https://omr.com/de/reviews/product/8returns#overview) ![ISO 27001 Certified](https://www.8returns.com/images/logos/iso-27001-badge.avif) [Try the portal](#product-demo)[Customer results](#customer-results)[Setup](#setup)[Pricing](#pricing) ## Trusted by leading ecommerce brands ![Asphaltgold](https://www.8returns.com/images/logos/asphaltgold_logo-4.svg) ![Emma & Noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) ![Snocks](https://www.8returns.com/images/logos/snocks_logo.svg) ![Fielmann](https://www.8returns.com/images/logos/fielmann_logo.svg) ![FILA](https://www.8returns.com/images/logos/Fila_logo-1_1.svg) ![OACE](https://www.8returns.com/images/logos/OACE-Logo.avif) ![Got Bag](https://www.8returns.com/images/logos/gotbag_logo-grey.avif) ![Juicy Couture](https://www.8returns.com/images/logos/juicy-couture_logo.avif) ![Pegador](https://www.8returns.com/images/logos/Pegador_logo.svg) ![Hunter](https://www.8returns.com/images/logos/hunter_logo.svg) ![Asphaltgold](https://www.8returns.com/images/logos/asphaltgold_logo-4.svg) ![Emma & Noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) ![Snocks](https://www.8returns.com/images/logos/snocks_logo.svg) ![Fielmann](https://www.8returns.com/images/logos/fielmann_logo.svg) ![FILA](https://www.8returns.com/images/logos/Fila_logo-1_1.svg) ![OACE](https://www.8returns.com/images/logos/OACE-Logo.avif) ![Got Bag](https://www.8returns.com/images/logos/gotbag_logo-grey.avif) ![Juicy Couture](https://www.8returns.com/images/logos/juicy-couture_logo.avif) ![Pegador](https://www.8returns.com/images/logos/Pegador_logo.svg) ![Hunter](https://www.8returns.com/images/logos/hunter_logo.svg) ![Asphaltgold](https://www.8returns.com/images/logos/asphaltgold_logo-4.svg) ![Emma & Noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) ![Snocks](https://www.8returns.com/images/logos/snocks_logo.svg) ![Fielmann](https://www.8returns.com/images/logos/fielmann_logo.svg) ![FILA](https://www.8returns.com/images/logos/Fila_logo-1_1.svg) ![OACE](https://www.8returns.com/images/logos/OACE-Logo.avif) ![Got Bag](https://www.8returns.com/images/logos/gotbag_logo-grey.avif) ![Juicy Couture](https://www.8returns.com/images/logos/juicy-couture_logo.avif) ![Pegador](https://www.8returns.com/images/logos/Pegador_logo.svg) ![Hunter](https://www.8returns.com/images/logos/hunter_logo.svg) ## Try the returns experience your customers see Explore the interactive example: choose an item, give a return reason and select a return method. You can adapt the portal's appearance and rules to your store. ![FILA](https://www.8returns.com/images/logos/Fila_logo-1.svg) ![English](https://www.8returns.com/images/flags/Englisch.avif)English What would you like to return? 2Items eligible for return ![Trailblazer Trainer](https://www.8returns.com/images/products/Schuh_1.avif) Trailblazer Trainer Black • 8 €85.00 ![Aspen Puffa Jacket](https://www.8returns.com/images/products/fila-jacket-blue.avif) Aspen Puffa Jacket Blue • S €85.00 1Item not eligible for return ![Mens Trunk](https://www.8returns.com/images/products/mens-trunks.avif) Mens Trunk Navy • M €5.99 Start Interacting Custom PortalExchangeReasonsShop PromptShop BrowserReturn MethodsOverviewSuccess Is 8returns right for your store? ## Returns management for your team and your customers 8returns combines a self-service returns portal with rules for processing returns. Customers submit their own requests; your team controls the next steps and analyzes return reasons. For your team ### Fewer emails per return For online stores where support creates labels, answers follow-up questions and coordinates individual refunds with the warehouse. Before you buy ### Is automation worth it? Consider the time spent per return and the features you need. If your existing process takes little effort, you may not need another tool. For your customers ### Exchanges and credit as options Offer an exchange or store credit alongside a refund. You decide which options are available for each return. For your systems ### Connected to your ecommerce platform Check the integrations for Shopify, Shopware or SCAYLE and your warehouse requirements. An API is available for custom workflows. For your decision ### Test your own process Before launch, test a typical return and an exception: from the request and label to warehouse receipt, exchange or refund. ## Integrate with your tech stack 8returns integrates with your ecommerce platforms, 3PLs, CRM, customer support, WMS and ERP tools ![Shopify](https://www.8returns.com/images/logos/shopify.svg)![Shopware](https://www.8returns.com/images/logos/shopware.svg)![Klaviyo](https://www.8returns.com/images/logos/klaviyo.svg)![DHL](https://www.8returns.com/images/logos/dhl-logo-new.png)![Zendesk](https://www.8returns.com/images/logos/zendesk-logo-new.png)![Gorgias](https://www.8returns.com/images/logos/gorgias-logo-v4.png) ## Where manual returns cost time and revenue ### A refund is the only option A customer needs a different size but can only get their money back. Without an exchange or store credit option, buying again means starting over. ### Every return needs coordination Support creates the label, the warehouse confirms receipt, and someone issues a refund. Missing information means another round of questions. ### Return reasons stay in emails Which items run small? Where does the product differ from its description? Individual messages are hard to turn into a useful overview. [Book a Demo](#demo-form) 8returns ## How 8returns supports your returns process ![Offer an alternative to a refund](https://www.8returns.com/images/products/store-credit/hero-store-credit.avif) Exchanges & store credit ### Offer an alternative to a refund Customers can choose an exchange, store credit or a new purchase in the portal. Your rules determine when each option is available. [Explore store credit](https://www.8returns.com/en/products/store-credit) ![Turn recurring decisions into rules](https://www.8returns.com/images/ui/customizable-return-policy-rules.avif) Automation ### Turn recurring decisions into rules Set return windows, return shipping fees and processing conditions. Your team no longer needs to assess the same cases from scratch. [Explore return rules](https://www.8returns.com/en/products/customizable-return-policy) ![Identify the items causing problems](https://www.8returns.com/images/ui/insights_img.avif) Returns analytics ### Identify the items causing problems Analyze return reasons at item level. Use the findings to revise fit guidance, size charts or product descriptions where they need it. [Explore returns analytics](https://www.8returns.com/en/products/insights) [Discuss your workflow in a demo](#demo-form) ## What changed for MYLILY and VitaMoment Less returns work at MYLILY, more time for customers at VitaMoment. See how both teams use 8returns day to day. ![MYLILY](https://www.8returns.com/images/customers/mylily-logo.avif) ### Around 40% less returns work Reported by Pia Brönner, product team lead at MYLILY. Every return used to start with an email. Now customers submit their own requests. The team handles fewer messages and offers store credit. [Read the MYLILY customer story](https://www.8returns.com/en/customers/mylily) ![VitaMoment](https://www.8returns.com/images/customers/vitamoment-logo.svg) ### 3–5 hours of capacity freed up daily Time saving reported by the VitaMoment team. Even with a return rate below 1%, manual work added up. Since automating returns, the team uses the time gained for customer questions and review management, among other tasks. [Read the VitaMoment customer story](https://www.8returns.com/en/customers/vitamoment) ## From your current process to a first test The work involved depends on your ecommerce platform, rules and connected systems. Use these four steps to plan the rollout. 1. 1 ### Connect your store Check the relevant integration and the access it needs. Establish which order and item data must be available to your returns portal. 2. 2 ### Define your workflow Set return windows, shipping fees and options for exchanges, credit and refunds. Agree on carriers and receipt handling with your warehouse. 3. 3 ### Run a test return Test the request, label, warehouse receipt and refund with a test order. Check exceptions too, such as an item outside the return window. 4. 4 ### Plan the switch Link to the new portal from your store and brief your support team. Decide how to close returns that are still open in the previous system. ### Which integration fits your setup? Find details for Shopify, Shopware and SCAYLE in the integration directory. For WMS, ERP or custom integrations, we review the data flow and technical work required before you start. [Shopify](https://www.8returns.com/en/partner-directory/shopify)[Shopware](https://www.8returns.com/en/partner-directory/shopware)[SCAYLE](https://www.8returns.com/en/partner-directory/scayle)[Check all integrations](https://www.8returns.com/en/partner-directory) ## Plans for your returns volume The monthly prices shown apply to annual billing. [Monthly billing, additional returns and full plan details](https://www.8returns.com/en/pricing) ### Starter €79/ month includes 100 returns / month Everything you need to get started - Self-serve Returns Portal - Automated Refund & Exchange Processing - Connect 1 Store - Basic Return Analytics - Basic Carrier Integration - Help Center & Knowledge Base [Discuss this plan](#demo-form) Popular ### Growth €279/ month includes 500 returns / month Retain more revenue, reduce manual work - Branded Returns Portal - Let customers shop new items during returns - Multi-Store (up to 3 Portals) - Advanced Return Analytics - Expanded Carrier Integrations (up to 3) - Dedicated Onboarding and E-Mail Support [Discuss this plan](#demo-form) ### Pro €719/ month includes 2.000 returns / month Full automation for high-volume operations - Advanced Revenue Retention Features - Automate complex return scenarios with advanced rules - Multi-Store (up to 5 Portals) - Deep Insights & Custom Reports - Advanced Carrier Integrations (up to 5) - Dedicated Onboarding and Customer Success Manager [Discuss this plan](#demo-form) ### Enterprise Custom Custom volume Custom solutions for enterprise requirements - White Label Portal - Custom Integrations - Enterprise-Grade Security & Compliance - Custom Reporting and Dashboards - Dedicated SLAs & Priority Support - Account manager and solutions engineering support [Discuss this plan](#demo-form) ## Questions before you start Do I need developers to set up 8returns? It depends on your ecommerce platform and the workflows you need. Existing integrations make setup easier. Custom API connections or specific WMS and ERP processes may require developers or your integration partner. In the first conversation, we clarify access, data flow and responsibilities. Can I keep my warehouse or 3PL? 8returns supports your returns process; it does not replace inventory or warehouse management software. Together, we check how return information, warehouse receipt and processing status pass between systems. The scope depends on the available interfaces. How do I switch from my current returns tool? First plan your rules, integrations and warehouse handoff. Then test a return end to end before switching the portal link in your store. Decide which system will close any returns already in progress. Whether historical data can be transferred needs to be checked for your previous system. How much does 8returns cost and how is it billed? With annual billing, Starter is €79 per month including 100 returns, Growth is €279 including 500, and Pro is €719 including 2,000. Enterprise has custom pricing. Monthly billing is also available. The full pricing comparison shows the respective prices, feature limits and charges for additional returns. Can I try 8returns for free? Yes. We offer a **14-day risk-free trial** – ideal for testing the features beforehand. How does 8returns help retain revenue from a return? You can offer customers an exchange, store credit or a new purchase in the portal alongside a refund. Your rules control which options appear. Whether customers choose these alternatives depends in part on your assortment and their reason for returning. Can 8returns help lower our return rate? Analytics show return reasons at item level, such as problems with fit or product presentation. You can use these findings to improve size charts, descriptions or products. Software alone does not lower the rate; the changes you make based on the data matter. How do we judge whether 8returns is worth it? Compare manual time per return, support requests and the share of exchanges and store credit before and after rollout. Weigh the costs saved and the contribution margin actually retained against software and setup costs. Use comparable periods and account for changes in order volume and assortment. Is 8returns GDPR-compliant and where is data hosted? Yes. 8returns meets all **GDPR requirements**. All data is hosted exclusively in **EU data centers**. We also provide a **Data Processing Agreement (DPA)** upon request. When might another returns tool not be worth it? If returns require very little manual work and you only need an occasional label, your existing process may be enough. Alongside return volume, consider time spent, support requests and whether you need exchanges, store credit or analytics. [Book a Demo](#demo-form) ## Get a free review of your current setup - 30-minute live walkthrough - Refund logic & automated processes in real-time - ROI model based on your return rate [Book a Demo](#demo-form) Not my style ![Product shoes with return reason tags](https://www.8returns.com/images/products/Schuhe.avif)