--- url: https://www.8returns.com/en/book-a-demo title: "Book a demo with 8returns | 8returns" description: "Learn how leading ecommerce brands like VICINITY retain ~30% of their revenue by delivering a smarter returns experience with 8returns." language: en --- Get a demo # Book a demo with 8returns Learn how leading ecommerce brands like VICINITY retain ~30% of their revenue by delivering a smarter returns experience with 8returns. [ ![Shopify](https://www.8returns.com/images/logos/shopify.svg) 5/5 ](https://apps.shopify.com/8returns)[ ![OMR Reviews](https://www.8returns.com/images/logos/omr-reviews.avif) 5/5 ](https://omr.com/de/reviews/product/8returns#overview) ![ISO 27001 Certified](https://www.8returns.com/images/logos/iso-27001-badge.avif) ![FILA](https://www.8returns.com/images/logos/Fila_logo-1.svg) "The platform is super intuitive, very well-structured, and easy for anyone to use. 95 percent of our customers say the return process was very easy for them!" ![Yasamine Beheshti](https://www.8returns.com/images/customers/fila-inline-1070cca7.jpeg) Yasamine BeheshtiHead of E-Commerce, FILA ## What our customers are saying [View all](https://www.8returns.com/en/customers) [ ![FILA](https://www.8returns.com/images/logos/Fila_logo-1.svg) 95% of customers praise the easy process "The 8returns portal has transformed our customer experience. Our shoppers love how easy it is to initiate returns." Weronika PoplawskaJunior E-Commerce ](https://www.8returns.com/en/customers/fila)[ ![LeGer by Lena Gercke](https://www.8returns.com/images/logos/Leger_logo_white.avif) 100% fully automated returns process "We can process returns and refunds automatically right away – the process runs with minimal manual effort." Weronika PoplawskaJunior E-Commerce Content Manager ](https://www.8returns.com/en/customers/leger)[ ![GOT BAG](https://www.8returns.com/images/logos/gotbag_logo-white.avif) 80% fewer tickets in customer support "Every status email is automatically sent to our customers. Overall, this gives us up to four hours more time per day!" Martin LutzLead of Customer Happiness ](https://www.8returns.com/en/customers/got-bag)[ ![onomao](https://www.8returns.com/images/logos/onomao_logo_black.avif) 0 Excel spreadsheets needed "With 8returns, we've implemented a standard that customers prefer nowadays. I love the tool, it takes a lot of work off my hands." Paula StahlCustomer Success Manager ](https://www.8returns.com/en/customers/onomao)[ ![Olakala](https://www.8returns.com/images/logos/Olakala_logo.avif) 50% time savings thanks to smart automation "We made more revenue through store credit in the first month already. It's a great feature because all parties save the money movement." Matthias GanglbauerHead of Support ](https://www.8returns.com/en/customers/olakala)[ ![Woods & Waves](https://www.8returns.com/images/logos/Woodsandwaves_logo_grey.avif) 75% time savings on processing returns "The automation features have freed up our team to focus on what matters most." Operations TeamOperations Team ](https://www.8returns.com/en/customers/woodsandwaves)[ ![emma & noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) 4.6★ Trusted Shops rating after optimization "8returns has the best mix of UI, smart automations, and personalization options for us." Lucian BerkmüllerHead of Operations ](https://www.8returns.com/en/customers/emma-noah)[ ![Makaro Jewelry](https://www.8returns.com/images/logos/makaro-jewelry_white.avif) 80% more time saved thanks to smart automations "Even complex rules can be set directly in 8returns to automate individual processes. The best thing about 8returns: We can keep our returns management lean and focus on our own core competency." Veronika Plank-BachseltenHead of Logistics & Supply Chain Management ](https://www.8returns.com/en/customers/makaro-jewelry)[ ![Naturana](https://www.8returns.com/images/logos/naturana-logo-grey.avif) 100% paperless returns for better CX "Intelligent returns management benefits everyone: customers who enjoy better service, the company that saves resources, and the environment." Karin Lindenaufmr. Director Digital Business & E-Commerce ](https://www.8returns.com/en/customers/naturana)[ ![Sternglas](https://www.8returns.com/images/logos/strenglas_logo_grey.avif) 100% paperless & no printer needed "In the returns portal, customers can easily leave the reason for their return. This information is incredibly valuable to us." Kerstin Wackerfmr. Head of Logistics ](https://www.8returns.com/en/customers/sternglas)[ ![Lotuscrafts](https://www.8returns.com/images/logos/lotuscraft_logo_svg.avif) 99% time savings in return management "With 8returns, we can individually configure each return case. This makes a return just as customer-friendly as it is economical." Markus Pfisterfmr. Head of E-Commerce ](https://www.8returns.com/en/customers/lotuscrafts)[ ![HÄNG](https://www.8returns.com/images/logos/hang-logo_black.avif) 5000% growth with seamless process "With 8returns, we can intervene in the exchange process at any time, allowing us to specifically prevent unnecessary returns." Tobia TulliusCo-Founder and CEO ](https://www.8returns.com/en/customers/we-hang)[ ![Take A Shot](https://www.8returns.com/images/logos/takeashot-logo_white.avif) 50% time savings with automation "I can only recommend addressing a scalable returns solution early on. It frees up a lot of time for core tasks. That's why implementing 8returns has been so valuable for us." Hannes OttCo-Founder ](https://www.8returns.com/en/customers/take-a-shot)[ ![FILA](https://www.8returns.com/images/logos/Fila_logo-1.svg) 95% of customers praise the easy process "The 8returns portal has transformed our customer experience. Our shoppers love how easy it is to initiate returns." Weronika PoplawskaJunior E-Commerce ](https://www.8returns.com/en/customers/fila)[ ![LeGer by Lena Gercke](https://www.8returns.com/images/logos/Leger_logo_white.avif) 100% fully automated returns process "We can process returns and refunds automatically right away – the process runs with minimal manual effort." Weronika PoplawskaJunior E-Commerce Content Manager ](https://www.8returns.com/en/customers/leger)[ ![GOT BAG](https://www.8returns.com/images/logos/gotbag_logo-white.avif) 80% fewer tickets in customer support "Every status email is automatically sent to our customers. Overall, this gives us up to four hours more time per day!" Martin LutzLead of Customer Happiness ](https://www.8returns.com/en/customers/got-bag)[ ![onomao](https://www.8returns.com/images/logos/onomao_logo_black.avif) 0 Excel spreadsheets needed "With 8returns, we've implemented a standard that customers prefer nowadays. I love the tool, it takes a lot of work off my hands." Paula StahlCustomer Success Manager ](https://www.8returns.com/en/customers/onomao)[ ![Olakala](https://www.8returns.com/images/logos/Olakala_logo.avif) 50% time savings thanks to smart automation "We made more revenue through store credit in the first month already. It's a great feature because all parties save the money movement." Matthias GanglbauerHead of Support ](https://www.8returns.com/en/customers/olakala)[ ![Woods & Waves](https://www.8returns.com/images/logos/Woodsandwaves_logo_grey.avif) 75% time savings on processing returns "The automation features have freed up our team to focus on what matters most." Operations TeamOperations Team ](https://www.8returns.com/en/customers/woodsandwaves)[ ![emma & noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) 4.6★ Trusted Shops rating after optimization "8returns has the best mix of UI, smart automations, and personalization options for us." Lucian BerkmüllerHead of Operations ](https://www.8returns.com/en/customers/emma-noah)[ ![Makaro Jewelry](https://www.8returns.com/images/logos/makaro-jewelry_white.avif) 80% more time saved thanks to smart automations "Even complex rules can be set directly in 8returns to automate individual processes. The best thing about 8returns: We can keep our returns management lean and focus on our own core competency." Veronika Plank-BachseltenHead of Logistics & Supply Chain Management ](https://www.8returns.com/en/customers/makaro-jewelry)[ ![Naturana](https://www.8returns.com/images/logos/naturana-logo-grey.avif) 100% paperless returns for better CX "Intelligent returns management benefits everyone: customers who enjoy better service, the company that saves resources, and the environment." Karin Lindenaufmr. Director Digital Business & E-Commerce ](https://www.8returns.com/en/customers/naturana)[ ![Sternglas](https://www.8returns.com/images/logos/strenglas_logo_grey.avif) 100% paperless & no printer needed "In the returns portal, customers can easily leave the reason for their return. This information is incredibly valuable to us." Kerstin Wackerfmr. Head of Logistics ](https://www.8returns.com/en/customers/sternglas)[ ![Lotuscrafts](https://www.8returns.com/images/logos/lotuscraft_logo_svg.avif) 99% time savings in return management "With 8returns, we can individually configure each return case. This makes a return just as customer-friendly as it is economical." Markus Pfisterfmr. Head of E-Commerce ](https://www.8returns.com/en/customers/lotuscrafts)[ ![HÄNG](https://www.8returns.com/images/logos/hang-logo_black.avif) 5000% growth with seamless process "With 8returns, we can intervene in the exchange process at any time, allowing us to specifically prevent unnecessary returns." Tobia TulliusCo-Founder and CEO ](https://www.8returns.com/en/customers/we-hang)[ ![Take A Shot](https://www.8returns.com/images/logos/takeashot-logo_white.avif) 50% time savings with automation "I can only recommend addressing a scalable returns solution early on. It frees up a lot of time for core tasks. That's why implementing 8returns has been so valuable for us." Hannes OttCo-Founder ](https://www.8returns.com/en/customers/take-a-shot) ## FAQs What happens if I exceed my monthly returns limit? Once you have used up all the returns included in your package, a fee will be charged for each additional return. You can find the exact costs in our price list. Can I switch my plan at any time? Absolutely! You can upgrade or downgrade whenever you need. Changes usually take effect at the start of the next billing cycle. Can I try 8returns for free? Yes, we offer a 14-day risk-free trial so you can test our platform before committing to a plan. Do you offer a discount if I refer a brand or if I get referred? We do! If you refer a brand, you can choose between up to €500 in 8returns credit or a Mystery Returns Box worth up to €500. The referred brand also benefits by receiving up to three months of 8returns free of charge. To participate, simply ask brands in your network to mention your name when they reach out to us, or introduce them directly via email to nilaxsa@8returns.com. Are you GDPR-compliant, and where is the data hosted? Yes, we're GDPR-compliant. All data is hosted in EU data centers, and we also offer a Data Processing Agreement (DPA) to meet your privacy requirements. Which e-commerce platforms do you support? We have existing integrations with Shopify, Shopware, and SCAYLE. Thanks to our open API, we're also compatible with all other major platforms. Do you have an app on the Shopify App Store? Yes, we do! You can install our official Shopify app directly from the Shopify App Store for a seamless setup. How long does implementation take? That depends on your shop. Many shops can set up 8returns within a few hours. If you want to customize your returns process extensively or have larger projects in mind, we will, of course, support you for as long as needed until the software is fully set up and works according to your requirements. Do you have a discount if I decide for yearly billing? Yes, we offer a 20% discount if you choose annual billing (see our pricing table for details). Do you have a minimum contract period? Most plans can be canceled on a monthly basis. If you choose annual billing, you benefit from a lower price with a fixed term of 12 months.