--- url: https://www.8returns.com/en title: "8returns | Returns automation & revenue protection for DTC brands" description: "Automate returns, protect revenue, and reduce refunds. 8returns helps ecommerce brands retain more with AI-powered workflows and exchange-first return logic." language: en --- # The Returns Intelligence Platform Retain more revenue, automate your operations, and prevent returns. [Book a demo](https://www.8returns.com/en/book-a-demo) ![FILA](https://www.8returns.com/images/logos/Fila_logo-1.svg) ![English](https://www.8returns.com/images/flags/Englisch.avif)English What would you like to return? 2Items eligible for return ![Trailblazer Trainer](https://www.8returns.com/images/products/Schuh_1.avif) Trailblazer Trainer Black • 8 €85.00 ![Aspen Puffa Jacket](https://www.8returns.com/images/products/fila-jacket-blue.avif) Aspen Puffa Jacket Blue • S €85.00 1Item not eligible for return ![Mens Trunk](https://www.8returns.com/images/products/mens-trunks.avif) Mens Trunk Navy • M €5.99 Start Interacting Custom PortalExchangeReasonsShop PromptShop BrowserReturn MethodsOverviewSuccess ![Asphaltgold](https://www.8returns.com/images/logos/asphaltgold_logo-4.svg) ![Emma & Noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) ![Snocks](https://www.8returns.com/images/logos/snocks_logo.svg) ![Fielmann](https://www.8returns.com/images/logos/fielmann_logo.svg) ![FILA](https://www.8returns.com/images/logos/Fila_logo-1_1.svg) ![OACE](https://www.8returns.com/images/logos/OACE-Logo.avif) ![Got Bag](https://www.8returns.com/images/logos/gotbag_logo-grey.avif) ![Juicy Couture](https://www.8returns.com/images/logos/juicy-couture_logo.avif) ![Kess Berlin](https://www.8returns.com/images/logos/kess_logo.svg) ![Lanius](https://www.8returns.com/images/logos/lanius_logo.avif) ![Pegador](https://www.8returns.com/images/logos/Pegador_logo.svg) ![Hunter](https://www.8returns.com/images/logos/hunter_logo.svg) ![Asphaltgold](https://www.8returns.com/images/logos/asphaltgold_logo-4.svg) ![Emma & Noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) ![Snocks](https://www.8returns.com/images/logos/snocks_logo.svg) ![Fielmann](https://www.8returns.com/images/logos/fielmann_logo.svg) ![FILA](https://www.8returns.com/images/logos/Fila_logo-1_1.svg) ![OACE](https://www.8returns.com/images/logos/OACE-Logo.avif) ![Got Bag](https://www.8returns.com/images/logos/gotbag_logo-grey.avif) ![Juicy Couture](https://www.8returns.com/images/logos/juicy-couture_logo.avif) ![Kess Berlin](https://www.8returns.com/images/logos/kess_logo.svg) ![Lanius](https://www.8returns.com/images/logos/lanius_logo.avif) ![Pegador](https://www.8returns.com/images/logos/Pegador_logo.svg) ![Hunter](https://www.8returns.com/images/logos/hunter_logo.svg) ![Asphaltgold](https://www.8returns.com/images/logos/asphaltgold_logo-4.svg) ![Emma & Noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) ![Snocks](https://www.8returns.com/images/logos/snocks_logo.svg) ![Fielmann](https://www.8returns.com/images/logos/fielmann_logo.svg) ![FILA](https://www.8returns.com/images/logos/Fila_logo-1_1.svg) ![OACE](https://www.8returns.com/images/logos/OACE-Logo.avif) ![Got Bag](https://www.8returns.com/images/logos/gotbag_logo-grey.avif) ![Juicy Couture](https://www.8returns.com/images/logos/juicy-couture_logo.avif) ![Kess Berlin](https://www.8returns.com/images/logos/kess_logo.svg) ![Lanius](https://www.8returns.com/images/logos/lanius_logo.avif) ![Pegador](https://www.8returns.com/images/logos/Pegador_logo.svg) ![Hunter](https://www.8returns.com/images/logos/hunter_logo.svg) ## Deliver a first-class personalized customer experience Deliver a branded and seamless return experience tailored to your customers' needs, ensuring a positive journey that aligns with your brand's identity. Returns automationCustomer retentionReturns prevention [ ![Self-serve returns portal](https://www.8returns.com/images/ui/return-status-tracking.avif) ### Self-serve returns portal Enhance customer satisfaction and reduce support workload with our automated returns portal. Learn more: Self-serve returns portal ](https://www.8returns.com/en/products/self-serve-returns-portal)[ ![Automate your Return Logistics](https://www.8returns.com/images/ui/logistics-orders-table.avif) ### Automate your Return Logistics Automate manual tasks and gain full transparency with 8returns' comprehensive logistics solution. Learn more: Automate your Return Logistics ](https://www.8returns.com/en/products/logistics)[ ![Customizable return policy](https://www.8returns.com/images/ui/customizable-return-policy-rules.avif) ### Customizable return policy Save time, reduce costs, and promote sustainability with dynamic return policies tailored to your business needs. Learn more: Customizable return policy ](https://www.8returns.com/en/products/customizable-return-policy) ## How it works ### Customize to fit your brand Define your return policy and customize the branding to match your brand's unique identity, ensuring a consistent and branded experience for your customers. ### Customize to fit your brand Define your return policy and customize the branding to match your brand's unique identity, ensuring a consistent and branded experience for your customers. ### Seamless returns for customers Customers can easily initiate a return, choose exchanges, store credit, or a refund, and receive their return shipping label – all in a smooth, user-friendly portal. ### Track and process effortlessly Monitor returns in your dashboard, manage them in your warehouse or connect your 3PL partner for real-time status updates. Let our platform handle the heavy lifting. [Book a demo](https://www.8returns.com/en/book-a-demo) ## Easy to setup and integrate with your existing tools ### Integrate in a click Connect to 200+ e-commerce platforms and tools with 1-click integration. ![Klaviyo](https://www.8returns.com/images/logos/klaviyo.avif) ![DHL](https://www.8returns.com/images/logos/DHL.avif) ![Shopify](https://www.8returns.com/images/logos/shopify-icon.avif) ![Descartes](https://www.8returns.com/images/logos/descartes.avif) ![Globale](https://www.8returns.com/images/logos/globale.avif) ![Xentral](https://www.8returns.com/images/logos/xentral.avif) ![Zendesk](https://www.8returns.com/images/logos/zendesk.avif) ![8returns](https://www.8returns.com/images/brand/Logo_icon.svg) ![8returns](https://www.8returns.com/images/brand/Logo_icon.svg) ![API](https://www.8returns.com/images/icons/api-code.avif) ### Integrate in a click Connect to 200+ e-commerce platforms and tools with 1-click integration. ### Automated label creation Including QR-Code labels for all major carriers which allows you to select the best return shipping method for each country. ### Custom integration Integrate with your 3PL, ERP, Customer Service tool and more to make returns automation even easier. ![Klaviyo](https://www.8returns.com/images/logos/klaviyo.avif) ![DHL](https://www.8returns.com/images/logos/DHL.avif) ![Shopify](https://www.8returns.com/images/logos/shopify-icon.avif) ![Descartes](https://www.8returns.com/images/logos/descartes.avif) ![Globale](https://www.8returns.com/images/logos/globale.avif) ![Xentral](https://www.8returns.com/images/logos/xentral.avif) ![Zendesk](https://www.8returns.com/images/logos/zendesk.avif) ![8returns](https://www.8returns.com/images/brand/Logo_icon.svg) ![8returns](https://www.8returns.com/images/brand/Logo_icon.svg) ![API](https://www.8returns.com/images/icons/api-code.avif) ![8returns team members collaborating](https://www.8returns.com/images/team/team_IMG3.avif) ![8returns team at work](https://www.8returns.com/images/team/About_Us_img_01-1-p-800.avif) ![8returns team meeting](https://www.8returns.com/images/team/About_Us_Img_2-1-p-800.avif) ## Leading returns solution for international brands At 8returns, we've been in your shoes. Our founders and investors have scaled successful e-commerce companies, giving us firsthand understanding of your challenges and the ability to create solutions that truly meet your needs. [Learn more Leading returns solution for international brands](https://www.8returns.com/en/about-us) ### Dedicated returns specialists We focus exclusively on returns management, providing in-depth solutions that drive real business results others can't match. ### Exceptional customer support We don't outsource support—you'll work directly with specialists who understand your business and are ready to help whenever you need it. ### Effortless global expansion We handle customs, multi-language support, multi-location returns, and compliance with international regulations, simplifying your global growth. ## What our customers are saying [View all](https://www.8returns.com/en/customers) [ ![FILA](https://www.8returns.com/images/logos/Fila_logo-1.svg) 95% of customers praise the easy process "The 8returns portal has transformed our customer experience. Our shoppers love how easy it is to initiate returns." Weronika PoplawskaJunior E-Commerce ](https://www.8returns.com/en/customers/fila)[ ![LeGer by Lena Gercke](https://www.8returns.com/images/logos/Leger_logo_white.avif) 100% fully automated returns process "We can process returns and refunds automatically right away – the process runs with minimal manual effort." Weronika PoplawskaJunior E-Commerce Content Manager ](https://www.8returns.com/en/customers/leger)[ ![GOT BAG](https://www.8returns.com/images/logos/gotbag_logo-white.avif) 80% fewer tickets in customer support "Every status email is automatically sent to our customers. Overall, this gives us up to four hours more time per day!" Martin LutzLead of Customer Happiness ](https://www.8returns.com/en/customers/got-bag)[ ![onomao](https://www.8returns.com/images/logos/onomao_logo_black.avif) 0 Excel spreadsheets needed "With 8returns, we've implemented a standard that customers prefer nowadays. I love the tool, it takes a lot of work off my hands." Paula StahlCustomer Success Manager ](https://www.8returns.com/en/customers/onomao)[ ![Olakala](https://www.8returns.com/images/logos/Olakala_logo.avif) 50% time savings thanks to smart automation "We made more revenue through store credit in the first month already. It's a great feature because all parties save the money movement." Matthias GanglbauerHead of Support ](https://www.8returns.com/en/customers/olakala)[ ![Woods & Waves](https://www.8returns.com/images/logos/Woodsandwaves_logo_grey.avif) 75% time savings on processing returns "The automation features have freed up our team to focus on what matters most." Operations TeamOperations Team ](https://www.8returns.com/en/customers/woodsandwaves)[ ![emma & noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) 4.6★ Trusted Shops rating after optimization "8returns has the best mix of UI, smart automations, and personalization options for us." Lucian BerkmüllerHead of Operations ](https://www.8returns.com/en/customers/emma-noah)[ ![Makaro Jewelry](https://www.8returns.com/images/logos/makaro-jewelry_white.avif) 80% more time saved thanks to smart automations "Even complex rules can be set directly in 8returns to automate individual processes. The best thing about 8returns: We can keep our returns management lean and focus on our own core competency." Veronika Plank-BachseltenHead of Logistics & Supply Chain Management ](https://www.8returns.com/en/customers/makaro-jewelry)[ ![Naturana](https://www.8returns.com/images/logos/naturana-logo-grey.avif) 100% paperless returns for better CX "Intelligent returns management benefits everyone: customers who enjoy better service, the company that saves resources, and the environment." Karin Lindenaufmr. Director Digital Business & E-Commerce ](https://www.8returns.com/en/customers/naturana)[ ![Sternglas](https://www.8returns.com/images/logos/strenglas_logo_grey.avif) 100% paperless & no printer needed "In the returns portal, customers can easily leave the reason for their return. This information is incredibly valuable to us." Kerstin Wackerfmr. Head of Logistics ](https://www.8returns.com/en/customers/sternglas)[ ![Lotuscrafts](https://www.8returns.com/images/logos/lotuscraft_logo_svg.avif) 99% time savings in return management "With 8returns, we can individually configure each return case. This makes a return just as customer-friendly as it is economical." Markus Pfisterfmr. Head of E-Commerce ](https://www.8returns.com/en/customers/lotuscrafts)[ ![HÄNG](https://www.8returns.com/images/logos/hang-logo_black.avif) 5000% growth with seamless process "With 8returns, we can intervene in the exchange process at any time, allowing us to specifically prevent unnecessary returns." Tobia TulliusCo-Founder and CEO ](https://www.8returns.com/en/customers/we-hang)[ ![Take A Shot](https://www.8returns.com/images/logos/takeashot-logo_white.avif) 50% time savings with automation "I can only recommend addressing a scalable returns solution early on. It frees up a lot of time for core tasks. That's why implementing 8returns has been so valuable for us." Hannes OttCo-Founder ](https://www.8returns.com/en/customers/take-a-shot)[ ![FILA](https://www.8returns.com/images/logos/Fila_logo-1.svg) 95% of customers praise the easy process "The 8returns portal has transformed our customer experience. Our shoppers love how easy it is to initiate returns." Weronika PoplawskaJunior E-Commerce ](https://www.8returns.com/en/customers/fila)[ ![LeGer by Lena Gercke](https://www.8returns.com/images/logos/Leger_logo_white.avif) 100% fully automated returns process "We can process returns and refunds automatically right away – the process runs with minimal manual effort." Weronika PoplawskaJunior E-Commerce Content Manager ](https://www.8returns.com/en/customers/leger)[ ![GOT BAG](https://www.8returns.com/images/logos/gotbag_logo-white.avif) 80% fewer tickets in customer support "Every status email is automatically sent to our customers. Overall, this gives us up to four hours more time per day!" Martin LutzLead of Customer Happiness ](https://www.8returns.com/en/customers/got-bag)[ ![onomao](https://www.8returns.com/images/logos/onomao_logo_black.avif) 0 Excel spreadsheets needed "With 8returns, we've implemented a standard that customers prefer nowadays. I love the tool, it takes a lot of work off my hands." Paula StahlCustomer Success Manager ](https://www.8returns.com/en/customers/onomao)[ ![Olakala](https://www.8returns.com/images/logos/Olakala_logo.avif) 50% time savings thanks to smart automation "We made more revenue through store credit in the first month already. It's a great feature because all parties save the money movement." Matthias GanglbauerHead of Support ](https://www.8returns.com/en/customers/olakala)[ ![Woods & Waves](https://www.8returns.com/images/logos/Woodsandwaves_logo_grey.avif) 75% time savings on processing returns "The automation features have freed up our team to focus on what matters most." Operations TeamOperations Team ](https://www.8returns.com/en/customers/woodsandwaves)[ ![emma & noah](https://www.8returns.com/images/logos/emma-noah_logo.svg) 4.6★ Trusted Shops rating after optimization "8returns has the best mix of UI, smart automations, and personalization options for us." Lucian BerkmüllerHead of Operations ](https://www.8returns.com/en/customers/emma-noah)[ ![Makaro Jewelry](https://www.8returns.com/images/logos/makaro-jewelry_white.avif) 80% more time saved thanks to smart automations "Even complex rules can be set directly in 8returns to automate individual processes. The best thing about 8returns: We can keep our returns management lean and focus on our own core competency." Veronika Plank-BachseltenHead of Logistics & Supply Chain Management ](https://www.8returns.com/en/customers/makaro-jewelry)[ ![Naturana](https://www.8returns.com/images/logos/naturana-logo-grey.avif) 100% paperless returns for better CX "Intelligent returns management benefits everyone: customers who enjoy better service, the company that saves resources, and the environment." Karin Lindenaufmr. Director Digital Business & E-Commerce ](https://www.8returns.com/en/customers/naturana)[ ![Sternglas](https://www.8returns.com/images/logos/strenglas_logo_grey.avif) 100% paperless & no printer needed "In the returns portal, customers can easily leave the reason for their return. This information is incredibly valuable to us." Kerstin Wackerfmr. Head of Logistics ](https://www.8returns.com/en/customers/sternglas)[ ![Lotuscrafts](https://www.8returns.com/images/logos/lotuscraft_logo_svg.avif) 99% time savings in return management "With 8returns, we can individually configure each return case. This makes a return just as customer-friendly as it is economical." Markus Pfisterfmr. Head of E-Commerce ](https://www.8returns.com/en/customers/lotuscrafts)[ ![HÄNG](https://www.8returns.com/images/logos/hang-logo_black.avif) 5000% growth with seamless process "With 8returns, we can intervene in the exchange process at any time, allowing us to specifically prevent unnecessary returns." Tobia TulliusCo-Founder and CEO ](https://www.8returns.com/en/customers/we-hang)[ ![Take A Shot](https://www.8returns.com/images/logos/takeashot-logo_white.avif) 50% time savings with automation "I can only recommend addressing a scalable returns solution early on. It frees up a lot of time for core tasks. That's why implementing 8returns has been so valuable for us." Hannes OttCo-Founder ](https://www.8returns.com/en/customers/take-a-shot) ## Resources [View all](https://www.8returns.com/en/blog) Business [ ### 10 Strategies to Turn Returns into Opportunities ](https://www.8returns.com/en/blog/10-strategies-to-turn-returns-into-opportunities) Returns are unavoidable in online retail. All the more important to develop solutions that are good for business and even better for customer satisfaction. [Read more: 10 Strategies to Turn Returns into Opportunities](https://www.8returns.com/en/blog/10-strategies-to-turn-returns-into-opportunities) Guides [ ### Writing the Perfect Return Policy: Transparent & Customer-Friendly ](https://www.8returns.com/en/blog/perfect-return-policy) Returns are unavoidable – but they don't have to be a necessary evil. With a well-thought-out return strategy, you strengthen customer loyalty and build trust. [Read more: Writing the Perfect Return Policy: Transparent & Customer-Friendly](https://www.8returns.com/en/blog/perfect-return-policy) Business [ ### 8 Tips Against Return Chaos on Black Friday & Co. - Stress-Free Through the Holidays ](https://www.8returns.com/en/blog/tips-against-return-chaos) How to manage your returns stress-free during Black Friday, Christmas & Co. with a returns solution. [Read more: 8 Tips Against Return Chaos on Black Friday & Co. - Stress-Free Through the Holidays](https://www.8returns.com/en/blog/tips-against-return-chaos) ## Automate and manage your returns easily starting now [Book a demo](https://www.8returns.com/en/book-a-demo)[See pricing](https://www.8returns.com/en/pricing) ![Product shoes with return reason tags](https://www.8returns.com/images/products/Schuhe.avif)